How Better is empowering loan officers, not replacing them
By: HW Media Content Studio | Published: 2025-06-30 08:21:00 | Source: www.housingwire.com
In an era where technology often threatens to overshadow human roles, Better Mortgage is charting a different course. By developing in-house AI tools designed to complement rather than replace human expertise, the company is enhancing the mortgage experience for both borrowers and loan officers.
Already, its AI Loan Agent, Betsy, handles over 125,000 customer interactions each month, cutting through administrative drag and unlocking up to $2,000 in sales productivity per funded loan. Meanwhile, nearly 40% of loan files are now reviewed through Tinman’s AI-driven underwriting system, which can generate up to $1,400 in fulfillment cost savings per loan and increase loan officer productivity in terms of loans per month to over 3x the mortgage industry average. These numbers…