How to meet older customers where they are with AI technology

But when it comes to the reverse mortgage industry’s implementation of AI technology tools in other areas, there are many possibilities. Packer lays out some of these in this second part of his conversation with HousingWire’s Reverse Mortgage Daily (RMD).

Appraisal reviews

On top of controlling for potential bias that may arise from the AI training process, Packer explained that AI tools can be helpful when assessing property appraisals within the reverse mortgage business.

“One of these places we use the AI tool is for looking at appraisals,” he said. “We can make a determination on whether or not the appraisal is appropriately representing the value of the property. I know that some of our competitors use people to do that process, but we largely…