ICE’s innovative approach to integrated borrower engagement
By: HW Media Content Studio | Published: 2025-07-31 08:09:00 | Source: www.housingwire.com
ICE is rewriting the playbook on how lenders engage with customers across the homeownership journey. Matt Dowd, VP of Product Management at ICE, shares the company’s strategy to unify its origination and servicing solutions, allowing lenders to more easily identify, engage and convert opportunities within their existing portfolios to drive business growth. This integrated approach creates a consistent borrower experience and allows lenders to maximize every interaction, from initial acquisition to long-term retention.
HousingWire: Matt, we’ve spoken a few times recently about the work you’re doing in the customer acquisition space, and how ICE is helping lenders uncover new loan opportunities in today’s competitive market. Now that you’re leading servicing product…